Tuesday, December 18, 2012

Greenhouse CFS and Customer Spotlight: Angela and

Angela, Customer & Fabric Specialist
At Greenhouse Fabrics, fabric is our focus and service is our passion.  Our focus is on offering you new fabrics every month and finding you the right fabric in the right color at the right price.  Our passion is getting to know our customers and building lasting relationships with them, working together on projects and landing as many jobs for our customers as they can handle.  That is our definition of service, and the Customer & Fabric Specialist in this month's Spotlight embodies all the values we look for in delivering unmatched customer service.

Before coming to Greenhouse, Angela had her own business hanging wallpaper which she built on word of mouth and providing great customer service.  "My favorite thing about working at Greenhouse is the atmosphere. I love customer service, but I also love the people I work with and the positive atmosphere. Even on a bad day it is hard to be down. I also love being an CFS and I take customer service personally. These are my customers and I am going to do everything in my power to meet there needs. Sometimes that means digging a little deeper and making things happen, but I don't mind a little hard work."

Alongside her duty as a CFS, Angela also serves as the Greenhouse liaison to organizations we are a part of.  "We work with IDS, WCAA, WAOA, AIDP, and HPDC.  I love working with these organizations and getting to know them face to face, encouraging them to use Greenhouse.  Attending events and shows is a lot of fun and I love being able to meet many of the customers I talk to on a weekly basis."  Angela has helped many of these organizations host their meetings in our showroom and has traveled to speak at their meetings.

Ravens Upholstery and Furniture Repair is just one of Angela's many great customers and is as unique as their CFS.  They are a complete upholstery shop and furniture/restoration shop and work on new and antique furniture and do everything from repairs to full restorations.  They also make custom furniture from reclaimed architectural salvage.

Before
After, pattern 75321

The guys at Ravens work out of a barn built in 1909 on their property and have been in business over 12 years with 60 years combined experience.  "What I like about Greenhouse Fabrics is that customer service is a priority.  I built my business on good customer service.  I love working with everyone at Greenhouse.  Everyone is so friendly and I really love the southern accents!"



-Matt